Shipping

Shopping process:

  1. If you are a free membership, you can search for the products you want to buy.
  2. You can select the currency of payment at the top of the webpage.
  3. Click the "BUY" under the product and press the "Add to Shopping Cart" on the right below;
  4. The selected goods will appear in the shopping basket.
  5. After completion of choosing, click "Settle Accounts"
  6. Provide the relevant data such as payment and delivery address;

Delivery process:

  1. After the order is confirmed, the goods shall be delivered within 5 working days. The courier No will be sent to the buyer so that the buyer can track the goods. If a holiday is encountered, the delivery date will be postponed correspondingly.
  2. If the buyer lives in Hong Kong or outside China, the delivery place: Hong Kong; If the buyer lives in China (not including Hong Kong, Macao and Taiwan), the delivery place: Guangzhou;

Freight

For Hong Kong
If the shopping amount is more than HK $500.00, the goods shall be delivered free of charges. If the shopping amount is less than HK $500.00 and the goods are delivered to Hong Kong, HK $35.00 shall be charged by us for each deal.

For Chinese Mainland
If the shopping amount is more than HK $700.00, the goods shall be delivered free of charges. If the shopping amount is less than HK $700.00 and the goods are delivered to Chinese Mainland, HK $30.00 shall be charged by us for each deal.

For Overseas (Asia, Australia, New Zealand)
If the shopping amount is more than HK $1000.00, the goods shall be delivered free of charges. If the shopping amount is less than HK $1000.00 and the goods are delivered to Overseas, HK $45.00 shall be charged by us for each deal.

For Overseas (Other regions)
If the shopping amount is more than HK $1000.00, the goods shall be delivered free of charges. If the shopping amount is less than HK $1000.00 and the goods are delivered to Overseas, HK $80.00 shall be charged by us for each deal.

Note: For Chinese Mainland such as Tibet Autonomous Region and Xinjiang Autonomous Region, the additional HK $15.00 shall be charged by us for each deal except that the specified fees shall be charged by us.

About the sign:

  1. In order to protect your legal rights and interests, please sign after the goods are received and inspected!
  2. After you sign, it is deemed that the quantities are correct, the goods are in conformity with your order and the goods are not damaged!
  3. If it is found that the goods are not in conformity with the order, the quantities are not correct and the goods are damaged, please contact our company directly with the courier present in order to protect your legal rights and interests. Otherwise, the company shall have the right to refuse.

About the return:

  1. The buyer can request to return or exchange the goods. When the goods are returned or exchanged, the goods must be provided with the complete labels, which will not affect the second sales. If the goods are not provided with the complete labels, which will affect the second sales, the goods cannot be returned or exchanged. The freight shall be borne by the buyer.
  2. After the goods are received & inspected and if that something wrong with the quality of the goods is found, immediately contact our customer service & take the photos and the freight shall be borne by the seller.

Privacy and security

Joneston.com is committed to protecting your privacy. Your information collected by us at Joneston.com is only used to provide you with more suitable products and services in order to make sure you have a personalized and pleasant shopping experience. We will never sell, rent or pass your information to third party.

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